Need to fix a problem with Microsoft adCenter? Try the following solutions in the order that they are listed:
1. Confirm that you are running Microsoft Internet Explorer 5.5 or Internet Explorer 6.0 on Microsoft Windows 98 or later. Microsoft adCenter does not currently support Internet Explorer 7.0.
2. Delete the cache and restart the browser:
a. In Internet Explorer, on the “Tools” menu, click “Internet Options.”
b. On the “General” tab, under” Temporary Internet files,” click “Delete Files.”
c. Close and restart the browser.
3. Install the ActiveX control “Corporate Root Certificate Installer,” if the control is not already installed. If the control is not installed, you will be prompted to install the control every time that you log on to adCenter. If you cancel this prompt, you should see a flashing alert bar at the top of the browser window.
4. Add Microsoft adCenter to your trusted sites list:
a. Start Internet Explorer.
b. On the “Tools” menu, click “Internet Options.”
c. Click the “Security” tab, and then click the” Trusted Sites” icon.
d. Click the “Sites” icon, and then click “Sites.”
e. In the “Add this Web site to this zone” box, type the URL for Microsoft adCenter
If you use spaces or dashes in your user name, password, or e-mail address, the best option would be to retype these items without spaces or dashes before you can continue the sign-up process.
Did you sign up with a American Express, Visa, MasterCard as your credit card?
Is the credit card is not at it limit, and the names match exactly from the account to credit card ?
Do the address on the credit card matches the address on the account?
When entering credit card information you will want to make sure that there are no spaces or comma’s in the numbers.
5. If these steps do not help, contact them so that they can investigate the issue. If you can, send them a screenshot of the problem or error that you are encountering. Also, they may need more personal information such as your address, city and state.
Microsoft adCenter can also be contacted by phone at 1-800-518-5689. Hours are 6am – 6pm PST, 7 days a week.
Disclaimer: I have no affiliation with Microsoft adCenter at this time.